spinaim Terms & Conditions

1. Acceptance of Terms

These Terms and Conditions govern the relationship between spinaim and every individual who accesses, registers with, or uses the spinaim online casino platform, including all games, payment services, promotional offers, and customer support facilities made available through spinaim.net.

By completing the registration process and ticking the acceptance checkbox during sign-up, you acknowledge that you have read these Terms in full and agree to be legally bound by them. If you do not agree with any part of these Terms, you must not use the spinaim platform.

These Terms apply in addition to any specific game rules, bonus terms, or promotional conditions that spinaim may publish from time to time. In the event of a conflict between these Terms and any supplementary rules, these Terms shall take precedence unless spinaim expressly states otherwise in writing.

2. Eligibility Requirements

Access to spinaim and participation in real-money games is subject to strict eligibility requirements. By registering an account, you represent and warrant that:

• You are at least 21 years of age, the minimum legal age for casino-style gambling in the Philippines as prescribed under applicable PAGCOR regulations;
• You are physically located within the Philippines at the time of accessing the spinaim platform, or are otherwise permitted by the laws of your jurisdiction to access online gambling services;
• You are not acting on behalf of, or for the benefit of, any other person when registering or using a spinaim account;
• You are not a current employee, contractor, director, or officer of spinaim, nor an immediate family member of any such person;
• You are not subject to any self-exclusion order, court order, or regulatory restriction that prohibits you from accessing gambling services;
• You have not previously been excluded or banned from the spinaim platform for any breach of these Terms.

spinaim reserves the right to request identity documents at any time and to suspend account access pending the completion of verification procedures. Acceptable Philippine government-issued identification includes a valid passport, PhilSys national ID, SSS ID, UMID, PRC ID, or driver's licence.

3. Account Registration

To access real-money games on spinaim, you must complete the registration process and create a verified account. The following conditions apply to all spinaim accounts:

Each individual may hold only one active spinaim account. Operating multiple accounts — whether under the same identity or different identities — is strictly prohibited. Where spinaim identifies duplicate accounts associated with the same individual, all such accounts may be suspended, and any balances held may be forfeited pending investigation.

You are required to provide accurate, complete, and current information during registration, including your full legal name, date of birth, residential address in the Philippines, and a valid contact email address and mobile number. You must promptly update your account information if any details change.

spinaim reserves the right to decline any registration application at its sole discretion without providing a reason. Account approval is not guaranteed and is subject to spinaim's internal compliance procedures and applicable regulatory requirements.

Accounts may only be registered and operated in the name of a natural person. Corporate accounts, trust accounts, and joint accounts are not permitted on the spinaim platform.

4. Account Security and Responsibility

You are solely responsible for maintaining the confidentiality of your spinaim account credentials, including your username, password, and any two-factor authentication codes associated with your account. The following obligations apply:

• You must not share your account credentials with any other person, including family members;
• You must not allow any other person to access or use your spinaim account on your behalf;
• You must use a strong, unique password for your spinaim account and update it regularly;
• You must notify spinaim immediately at [email protected] if you suspect any unauthorised access to your account;
• You are responsible for all activity conducted through your account, whether or not authorised by you, except where such activity results directly from spinaim's own negligence or system failure.

spinaim employs industry-standard security measures including 256-bit SSL encryption, session timeout controls, and optional two-factor authentication. However, spinaim cannot guarantee absolute security and is not liable for losses resulting from unauthorised access caused by your failure to protect your account credentials.

5. Deposits and Payment Methods

spinaim accepts deposits via the following payment methods available to Philippine players: GCash, PayMaya, BPI, BDO, Metrobank, InstaPay, PESONet, Visa, Mastercard, and Coins.ph. All transactions are denominated in Philippine Peso (PHP / ₱).

• Minimum and maximum deposit amounts vary by payment method and are displayed at the point of deposit within your spinaim account;
• Deposits must originate from a payment account registered in your own name. Third-party deposits are strictly prohibited;
• spinaim does not charge fees for deposits, though your payment provider may apply their own transaction fees;
• GCash and PayMaya deposits are typically reflected in your spinaim wallet immediately upon confirmation from the payment provider;
• Bank transfer deposits via InstaPay and PESONet are subject to standard Philippine interbank processing times.

All spinaim accounts are maintained in Philippine Peso (₱). Where a payment is initiated in a different currency, conversion will be applied at the prevailing exchange rate at the time of the transaction, and applicable conversion fees may apply.

6. Withdrawals

Withdrawal requests are processed by spinaim subject to the following conditions:

• Your spinaim account must have completed full KYC verification before any withdrawal is approved;
• Withdrawals will be processed to the same payment method used for your most recent qualifying deposit, where technically possible;
• Minimum withdrawal amounts are specified within your spinaim account cashier section;
• spinaim reserves the right to request additional identity or source-of-funds documentation before processing withdrawals above specified thresholds;
• Withdrawal processing times vary by method: e-wallet withdrawals (GCash, PayMaya, Coins.ph) are typically processed within 24 hours; bank transfers via BPI, BDO, Metrobank, InstaPay, and PESONet may take up to three (3) Philippine banking business days;
• Any active bonus wagering requirements attached to your account balance must be satisfied before a withdrawal can be processed against those funds.

7. Bonuses and Promotions

spinaim offers various bonuses and promotional incentives to registered players from time to time, including welcome bonuses, reload bonuses, free spins, cashback, and referral rewards. The following general conditions apply to all spinaim promotions unless the specific promotion's terms state otherwise:

• Each player is entitled to claim a welcome bonus once only, using their first qualifying deposit on their first registered spinaim account;
• All bonus funds are subject to wagering requirements that must be met before bonus-derived winnings can be converted to withdrawable cash;
• Wagering requirements, eligible games, game contribution percentages, minimum odds (where applicable), and expiry periods are published alongside each individual promotion;
• spinaim reserves the right to modify, suspend, or discontinue any promotion at any time, with or without notice, subject to honouring commitments already made to players who have accepted a bonus;
• Bonuses obtained through fraudulent means, including the use of multiple accounts, misrepresentation of identity, or exploitation of software errors, will be voided and any associated winnings forfeited;
• spinaim may place bet size restrictions on accounts playing with active bonus funds in order to prevent bonus abuse.

8. Game Rules and Fairness

All games available on the spinaim platform — including slots, bingo, fishing games, live dealer tables, and sports betting — are governed by their individual game rules, which are accessible within each game interface.

All RNG-based games on spinaim use certified random number generator technology provided by the platform's licensed game software suppliers. Game outcomes are independently audited to ensure statistical fairness and compliance with declared Return-to-Player (RTP) rates.

In the event of a game malfunction, software error, or communication failure during a game session, spinaim reserves the right to void the affected game round and refund the applicable stake to the player's account. spinaim is not liable for any losses or missed winnings that result directly from a verified technical malfunction. The principle of "malfunction voids all pays and plays" applies across all spinaim game titles.

Sports betting markets on spinaim are subject to additional rules governing event cancellations, postponements, incomplete events, and void bets. These rules are published in the spinaim Sports Betting Rules section accessible within the platform. spinaim reserves the right to suspend betting markets, limit maximum bet amounts, and void bets placed on events where the integrity of the outcome is in question.

9. Prohibited Conduct

The following conduct is strictly prohibited on the spinaim platform. Engaging in any prohibited conduct constitutes a material breach of these Terms and may result in immediate account suspension, permanent closure, and forfeiture of any balance held:

• Using automated software, bots, scripts, or any other technological means to interact with spinaim games or the platform in a manner not intended for human players;
• Engaging in any form of collusion with other players, including sharing hand or game information in live dealer games;
• Attempting to exploit game errors, glitches, or software malfunctions for financial gain;
• Using the platform for money laundering, fraud, or any other criminal activity;
• Providing false or misleading information during registration, KYC verification, or at any other point of interaction with spinaim;
• Registering or operating more than one spinaim account;
• Accessing the spinaim platform from a jurisdiction in which online gambling is prohibited;
• Engaging in abusive, threatening, or harassing behaviour toward spinaim staff or other players via any communication channel.

10. Responsible Gaming

spinaim is committed to promoting responsible gambling and provides a range of tools to help players manage their gaming activity. All players are strongly encouraged to make use of these tools:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit into your spinaim account;
• Loss Limits: Restrict the maximum amount you can lose within a specified period;
• Session Time Limits: Set a maximum continuous play duration after which you will be automatically logged out;
• Reality Checks: Receive periodic on-screen notifications of how long you have been playing and how much you have wagered;
• Cooling-Off Period: Temporarily suspend your spinaim account for a period of your choosing;
• Self-Exclusion: Permanently or indefinitely exclude yourself from the spinaim platform by contacting support at [email protected].

All responsible gaming limit requests will be applied to your account immediately. Requests to increase existing limits are subject to a mandatory reflection period before taking effect. Self-exclusion requests are irreversible for the duration of the exclusion period selected.

11. Account Suspension and Closure

spinaim reserves the right to suspend, restrict, or permanently close any player account at any time, with or without prior notice, in any of the following circumstances:

• Breach of any provision of these Terms and Conditions;
• Failure to complete KYC verification within the required timeframe;
• Receipt of a chargeback, payment reversal, or fraudulent transaction associated with your account;
• Reasonable suspicion of money laundering, fraud, or other criminal activity;
• A court order, regulatory direction, or law enforcement request requiring spinaim to take action on your account;
• Inactivity — accounts that have been dormant for a period of twelve (12) consecutive months may be subject to administrative closure following advance written notice.

Where an account is closed due to a breach of these Terms, spinaim reserves the right to withhold any balance pending investigation. Where no breach is established, any remaining balance net of applicable charges will be returned to you via your registered payment method.

You may request voluntary account closure at any time by contacting spinaim customer support. Voluntary closure requests will be processed within five (5) business days, and any verified balance will be returned following standard withdrawal procedures.

12. Intellectual Property

All content on the spinaim platform — including but not limited to software, game assets, logos, graphics, text, user interface design, trademarks, and promotional materials — is the exclusive property of spinaim or its licensed content suppliers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to access and use the spinaim platform for personal, non-commercial entertainment purposes only. You may not copy, reproduce, distribute, modify, reverse-engineer, or create derivative works based on any spinaim content without prior written authorisation from spinaim.

Any unauthorised use of spinaim intellectual property may result in account closure and may expose you to civil or criminal liability under Philippine intellectual property law.

13. Limitation of Liability

To the fullest extent permitted by applicable Philippine law, spinaim's total liability to you in connection with your use of the platform — whether arising in contract, tort, negligence, or otherwise — shall be limited to the amount deposited by you into your spinaim account in the thirty (30) days immediately preceding the event giving rise to the claim.

spinaim shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, or loss of gaming opportunity, even if spinaim has been advised of the possibility of such damages.

Nothing in these Terms limits or excludes spinaim's liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable Philippine law.

14. Privacy and Data Protection

spinaim collects, processes, and stores your personal data in accordance with its Privacy Policy, which forms an integral part of these Terms and Conditions. By registering a spinaim account, you consent to the collection and processing of your personal data as described in the Privacy Policy.

spinaim processes personal data for the purposes of account administration, identity verification, payment processing, regulatory compliance, customer support, and the prevention of fraud and money laundering. spinaim does not sell your personal data to third parties for marketing purposes.

You have the right to access, correct, and request the deletion of your personal data held by spinaim, subject to spinaim's legal obligations to retain certain records under AMLA and other applicable Philippine regulations.

15. Governing Law and Dispute Resolution

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute arising out of or in connection with these Terms, your spinaim account, or your use of the platform shall be subject to the exclusive jurisdiction of the competent courts of the Philippines.

Before initiating any formal legal proceedings, you agree to first contact spinaim's customer support team at [email protected] to seek resolution of your complaint. spinaim will acknowledge all formal complaints within five (5) business days and aims to resolve disputes within thirty (30) business days of receipt.

Where a complaint relates to a specific game outcome, spinaim will review the relevant game log and provide a detailed written response. spinaim's decision on game outcome disputes, based on certified game logs, shall be final in the absence of demonstrable technical error.

16. Amendments to These Terms

spinaim reserves the right to amend these Terms and Conditions at any time. When material changes are made, spinaim will notify registered players via the email address associated with their account and will update the "Last Updated" date at the top of this page.

Continued use of the spinaim platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must immediately cease using the spinaim platform and may request account closure in accordance with Section 11 above.

spinaim recommends that all players review this page periodically to remain informed of the current Terms governing their use of the platform.

17. Contact Information

For questions, complaints, or enquiries regarding these Terms and Conditions, or any aspect of your spinaim account, please contact the spinaim customer support team:

• Email: [email protected]
• Live Chat: Available 24/7 through your logged-in spinaim account dashboard
• Response Time: spinaim aims to respond to all email enquiries within 24 hours during standard Philippine business days

For responsible gaming support, including self-exclusion requests and limit adjustments, please visit the spinaim Responsible Gaming page or contact support directly.